Heating, cooling and plumbing for Naugatuck and the valley. Four hundred and sixty Google reviews later, the thing customers keep writing about isn't the repair — it's that the technician told them exactly what was wrong, in plain English, before anyone talked about money.
Most homes don't get to pick which system fails first. ProService covers both sides of the house, so one number handles the no-heat call in January and the leak under the tub in July.
Gas heat, hydronic heat, central air. The system gets tested before anything gets quoted — a replacement recommendation should come with a reason, not a sales script.
Leaks, fixtures and hot water. Repair-first plumbing — we find where the water is actually coming from, tell you what it takes to stop it, and put the wall back the way we found it.
Home-warranty claims stall for one reason: nobody in the network picks up. We take warranty dispatch work, and customers who came to us through American Home Shield have written about it in their reviews. Call the number, tell us it's a warranty claim, and we'll take it from there.
Google tags what customers actually write about. The three biggest themes on this profile aren't about price or speed — they're about the technician knowing the system and explaining it.
An error code is a starting point, not an answer. The tech tests the system, finds the actual fault, and only then talks about what it costs to fix.
Diagnosis · 18 mentionsWhat failed, why it failed, what happens if it waits. No jargon wall, no vague "it's the unit" — you should be able to repeat the explanation to someone else.
Clear explanations · 13 mentionsForty-three reviews single out a knowledgeable technician by name. Twenty more mention how the crew treated the house. Both of those are hiring decisions, not luck.
Knowledgeable technician · 43 mentionsReviewers don't usually name the technician. On this profile they do — repeatedly, and by first name. That's the whole business in one detail.
Boilers, tankless and tank water heaters, valve and expansion assemblies, whole-house filtration. Real installations, not stock photography.
Tap any tile to open the photo full size — arrow keys move through the set.
Phone us at (203) 706-4556, or pick a slot yourself on the online booking page — it's the same schedule the office works from.
The technician tests before recommending. Finding the fault is the job; guessing at parts is how people end up paying twice.
What's wrong, what it takes, what it costs — in that order, before any work starts.
Repair done, system tested, house left the way we found it. Then you decide whether we earned review number 461.
More reviews than any other trade business we found in Naugatuck. Below is what Google says customers mention most — the counts are Google's, not ours.
Tell us what the system is doing. You'll get a real diagnosis and a real number — and if we can get to you today, we'll say so on the phone.